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Asset, Security, and Administration
Database Solution:
What is it? – An web-based, Active Directory/LDAP
integrated database that is used to store employee data such as
phone numbers, contact information, usernames, passwords, and
company assigned assets (such as laptops, cell phones, testing
equipment, etc.)
Why do you need it? – This is an invaluable tool on
multiple levels!
A. Keeps track of employee assigned assets (prevents theft!)
Used for both new hires and terminated employees.
B. Allows Management and IT Team
security access to mission critical systems for ease of administration.
C. Assists in the assignment of assets (know who has what!
Prevents duplicate spending!)
D. Used by the accounting department for tax write offs and
depreciating equipment tracking.
E. Assists in the creation of departmental budgets and project
cost projections.
F. Allows Human Resources the ability to track up-to-date
employee contact information.
G. Uses forms based data for the printing of reports, extension
lists, username/password lists, inventory lists, etc.
H. Used in the assignment of company phone resources including
but not limited to; fax numbers, phone numbers, extensions,
voicemail, etc. |
Trouble Ticket Solution:
What is it? – A Helpdesk and Task Management System used
to manage information and requests in their organization. Your
end users enter their requests into the ticketing system, then
they or a member of the management team can assign that task to
a specific department or person. The task is then emailed or SMS
messaged to the appropriate party so they will know to log into
the ticketing system to see specific details of the task at
hand. In the ticketing system they can set status, add notes,
updates, and track their own progress. When the task is
completed, information about the task is also entered including,
amount of time it took, and how the task was accomplished. They
also have the ability to dump the task information into a
knowledge base that can be referred to at a later date!
Why do you need it? – Increase productivity and decrease
downtime by managing end user requests! End confusion about
whose responsibility it is to do what! Build a comprehensive
knowledge base that increases efficiency! Pull reports to see
who is getting what done and how long it takes them. Use this
information to set goals, or determine continuing education. Get
a comprehensive overview of the work load on a given individual
or department for staffing considerations. |
Inter-Office Instant Messaging Solution:
What is it? – An INTRA-net messaging system that replaces
AOL Instant Messenger, Yahoo Instant Messenger, Google Talk
Instant Messenger, Windows Live Instant Messenger, MSN Instant
Messenger, My-Space Instant Messenger, ICQ Instant messenger,
and any/all other instant messengers! Allows
employees/departments to communicate with each other but NOT
with people outside the work environment!
Why do you need it? – Increases employee productivity, by
preventing chat conversions outside of the work environment!
Eliminates the transmission of company sensitive data to people
outside the company network. Prevents viruses, trogen horses,
and key loggers by keeping all messaging traffic inside
the
company firewall. |
Content Filtering and Anti-Spyware
Solution:
What is it? – A filter on internet traffic that prevents
employees from viewing specific websites, and content that could
make you company susceptible to lawsuits. Also checks to make
sure your employees do not accidently download spyware, browsers
re-directors, and malicious code that puts your company’s
information at risk, and slows your network bandwidth.
Why do you need it? – Increase productivity by preventing
your employees from accessing social networks (MySpace, Facebook,
Beebo, etc), shopping sites, dating communities, gambling sites,
gaming sites, and any number of NON work related websites.
Prevents sexual harassment lawsuits by preventing porn, or
related Not Safe For Work content from being displayed on
company desktops and laptops. Allows Management to view what any
given employee is doing on the internet for discipline or
termination proceedings (or to see which employees are accessing
job boards such as Monster.com, Careerbuilder.com, Dice.com etc.
for future staffing considerations.) Prevents employees from
downloading spyware, browsers re-directors, and malicious code
that puts your company’s information at risk, and slows your
network bandwidth. |
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